Refund policy

We want you to love your purchase. If something isn’t quite right, you may request a return within 14 days of receiving your order.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

The return request must be made within 14 days of delivery.

Items must be unused, unworn, and in their original condition.

All original packaging, tags, authentication cards, and accessories must be included.

Items returned used, damaged, or missing components may not be accepted.

Items Not Eligible for Return

The following items cannot be returned:

Final sale items.

Products marked as non-returnable at checkout.

Items damaged through use, wear, or improper handling.

Sale items.

Return Costs

We offer free returns, return labels will be sent to your email address as soon as your return has been processed. 

How to Request a Return

To submit a return request or track your order, please visit our returns portal:

https://shopify.com/98376778058/account

Through the portal, you can submit return requests, track delivery status, and manage previous orders.

Return requests submitted outside the portal or beyond the 14-day window cannot be accepted.

Refunds

Once your return is received and inspected, you will be notified by email regarding approval or rejection.

Approved refunds will be issued to the original payment method, minus the 5% restocking fee and any shipping charges paid.

Please allow 5–10 business days for processing, depending on your bank.

Exchanges

If you wish to exchange an item, please submit a standard return request through the portal and place a new order once your return has been processed.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact customer care immediately through our support portal or WhatsApp and provide photo evidence so we can assist you promptly.