Frequently Asked Questions

Absolutely. Every item sold by THEANA undergoes a rigorous authentication process by our expert team before being listed or dispatched. We verify serial numbers, hardware, stitching, materials, and provenance documentation against brand-specific criteria.

In the unlikely event that an item you receive is found to be inauthentic, we will issue a full refund immediately — no questions asked. Your confidence in THEANA is our highest priority.

Standard UK delivery takes 2–4 business days. Express next-day delivery is available for orders placed before 1pm Monday–Friday. International orders typically arrive within 5–10 business days depending on destination.

Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. All orders are dispatched in our signature THEANA luxury packaging.

Once your order is dispatched, you will receive a confirmation email with your tracking number. You can use this to track your delivery directly through the courier’s website.

Yes. We accept returns within 14 days of delivery, provided items are unworn, in their original condition, with all tags and packaging intact. To initiate a return, email returns@theana.co.uk with your order number.

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method. Please allow a further 3–5 business days for your bank to process the credit.

We do not currently offer reservations, but you can add items to your wishlist to save them while you decide. Our inventory moves quickly, so we recommend purchasing promptly for pieces you love.

Our concierge team is available Monday–Friday, 9am–6pm GMT. Email us at hello@theana.co.uk and we will respond within one business day.